Acasaz – Handcrafted Leather Footwear

At Acasaz, we are committed to providing a transparent and reliable shopping experience. This policy outlines when refunds may be issued and how to request one.

Refund Overview

Eligibility Requirements

To qualify for a refund, the item must:

— Be returned in the same condition as received
— Include original packaging and all components
— Show no signs of wear, damage, or alteration
— Be supported by valid proof of purchase

Requests that do not meet these conditions may not be approved.

Non-Refundable Items

Refunds are generally not available for:

— Clearance or final-sale items
— Promotional or discounted products
— Custom-made or personalized items

Exceptions may apply if the product was delivered damaged, defective, or incorrect.

How to Request a Refund

To submit a refund request, please contact:

📧 support@sonzy.shop

Include the following information:

• Order number

• Product name or item details

• Reason for the refund request

Our support team will review your request and provide return instructions if approved.

Return and Inspection

If a return is required:

— Return instructions and address will be provided by email
— Items must be securely packaged before shipping
— Return shipping costs are the customer’s responsibility unless the item was incorrect or defective

All returned items are inspected before refund approval.

Refund Processing

Once approved, refunds will be issued to the original payment method used at checkout.

Please allow 7–14 business days for processing, depending on your bank or payment provider.

Shipping fees are not included unless the return resulted from a fulfillment error.

Need Help?

If your refund has not appeared after the expected timeframe, please check with your payment provider or contact us:

📧 Email: support@sonzy.shop
🌐 Website: https://sonzy.shop