FAQS
Frequently Asked Questions (FAQ)
Acasaz – Customer Support Guide
| No. | Question | Answer |
|---|---|---|
| 1 | How do I place an order? | Visit sonzy.shop, choose your preferred product, and click Add to Cart. Proceed to checkout, enter your shipping and payment information, and confirm your order. A confirmation email will be sent after purchase. |
| 2 | What payment methods do you accept? | We accept Visa, MasterCard, American Express, and PayPal. All transactions are processed through secure and encrypted payment gateways. |
| 3 | Is my payment information secure? | Yes. Payments are handled by trusted third-party providers. Acasaz does not store your full card or payment details. |
| 4 | How long does delivery take? | Processing time: 3–5 business days. Shipping time (United States): 10–14 business days after dispatch. Tracking information will be provided once shipped. |
| 5 | Can I track my order? | Yes. You will receive a tracking number by email after shipment, allowing you to monitor delivery status. |
| 6 | What is your return and exchange period? | Return or exchange requests are accepted within 14 days of delivery, provided items are unused and returned with original packaging and accessories. |
| 7 | How do I request a return or exchange? | Contact our support team with your order number and request details, and we will provide step-by-step instructions. |
| 8 | What if my item arrives damaged or incorrect? | Please email us with your order number and clear photos of the issue. Our team will review and assist with a resolution. |
| 9 | Can I change or cancel my order? | Requests must be submitted within 24 hours of placing the order. Once processing begins, changes may not be possible. |
| 10 | How can I contact Acasaz support? | 📧 Email: support@sonzy.shop 🌐 Website: https://sonzy.shop |