RETURNS & EXCHANGES
Acasaz – Handcrafted Leather Footwear
At Acasaz, every pair of shoes is carefully designed and handcrafted with attention to detail. If you need a different size or wish to return an item, we offer a clear and structured return and exchange process.
Return & Exchange Overview
| Policy Item | Details |
|---|---|
| Request Period | Within 14 days from the delivery date |
| Item Condition | Must be unused, unworn, and in original condition |
| Packaging | Original box, tags, and accessories must be included |
| Shipping Cost | Paid by customer unless item is defective or incorrect |
| Exchange Availability | Subject to product availability |
Eligibility Requirements
Returned items must meet all of the following:
— No signs of wear, damage, or alteration
— Original packaging and included components must be intact
— Item must be in the same condition as received
The following items are not eligible:
— Custom or personalized products
— Clearance or final-sale items
— Products damaged after delivery due to improper handling
Acasaz reserves the right to decline any request that does not meet these conditions.
How to Submit a Request
To request a return or exchange, please contact our support team:
Please include:
Order number
Reason for the request
Proof of purchase (confirmation email or receipt)
Our team will review your request and provide return instructions if approved.
Return Shipping Guidelines
Customers are responsible for arranging return shipping unless the product was delivered damaged or incorrect.
We recommend using a trackable shipping method, as Acasaz cannot guarantee receipt of items returned without tracking.
Exchange Process
Once the returned item is received and inspected, we will proceed with the exchange based on your request and product availability.
Contact Acasaz
📧 Email: support@sonzy.shop
🌐 Website: https://sonzy.shop